Return, Lost & Damaged Policy

What is your return policy?

We are more than happy to accept any returns and/or exchanges within 30 days of the date the item was sent out to you, if the item(s) is unused & returned in its original packaging! Make sure to hang on to your box until you are sure you LOVE your item!! Once we receive your return, we will return your money back on your card! 

 

Damaged Item Received

Petals & Blooms Home Decor is not responsible for the package once it leaves our store. Sadly, we can't control how it is handled from our store to your home by the carrier. If item does arrive damaged, please be sure to notify us within 5 days upon arrival, in order for one of our team members to assist you! Please also include photos of both the item & the packaging it came in. These are required for our team to be able to contact the carrier & procced with appropriate action.

 

Late or missing refunds

+ If you have not received a refund yet, please first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

+ If you have not received your item(s) please contact the carrier first & then contact us if they are unable to locate your package.

+ If you have done all of what we have asked from above & you still have not received your refund yet, please contact us at petalsandbloomsbham@gmail.com or phone/text 360-920-1294

 

How do I ship my return back to your store?

When shipping back an item or your entire order, please do not send the product(s) back without your receipt or invoice. All items must be sent to the following
address:

Petals & Blooms Home Decor

5780 N Star Road Ferndale, WA 98248

+ You will be responsible for paying for your own shipping costs for returning your item(s).

+ Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

+ Depending on where you live, the time it may take for your exchanged product to reach you, may vary.